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FAQ


Who can I contact for help?
Please contact our Customer Care Team!

What art file types do you accept?
We accept print-ready PDFs only. For full specs and templates for each print process, please visit: Artwork Specifications and File Requirements.

What else do I need to know about designing for Risograph?
We have it all laid out here: Artwork Specifications and File Requirements.

Is there a file size limit?
We don't have a specific file size limit, but for fastest upload times and best results, try to keep your file size to 5MB or under. Removing the "editing capabilities" will usually result in a file size that is optimal for uploading, yet high resolution for print.

What are the ink color choices for Risograph?
Please click here for a pdf of ink choices with their corresponding PMS numbers. We can also do custom color mix for $50 per color. If you would like to create a custom color, please contact our Customer Care Team.

How long will my order take?
Risograph items require 3 days in production + shipping time from Minnesota.

What is the relationship between Mohawk and The Occasions Group and TOG.ink?
Mohawk and The Occasions Group have been long-time business associates. Mohawk chose The Occasions Group to be their partner for the Make with Mohawk Printshop. The ordering portal is provided by The Occasions Group (also branded TOG.ink) and sales will be processed by The Occasions Group. For this reason credit card statements for orders placed on this site will say The Occasions Group.